| Manage Custom Workflows |
1 RMA Request Type Only |
Unlimited RMA Request Types |
Unlimited RMA Request Types and Incident Types |
| RMAs per Month |
150 |
Unlimited |
Unlimited |
| Units Per RMA |
One |
Unlimited |
Unlimited |
| Number of Licenses |
3 RMA Licenses Max |
Unlimited |
Unlimited |
| Custom RMA Screens For Service Rep Display/Edit |
3 |
Unlimited |
Unlimited |
| Service Rep Profiles |
Max of 3 Service Profiles |
Unlimited |
Unlimited |
| Custom Reports with date and data filters |
 |
|
|
| Escalation Events |
|
|
|
| State Events |
Unconditional Only |
Conditional and unconditional |
|
| Knowledge Base |
15 Articles Only |
unlimited articles, all articles visible to all users |
unlimited articles, visibility rules to specific groups |
| Actions |
Email and Highlight |
Email and Highlight |
Email, Highlight, Canned Response, and Assign Incident |
| Serial # and Warranty checks with Lookup Tables |
|
|
|
| Parts Table + Quote Generation |
|
|
|
| Incident Management, Incident Queues, SLAs, Incident
creation and update by email |
|
|
|
| Integration to CRM tools such as SalesForce.com |
|
|
|
| Download Area for Technical notes and documents |
|
|
|
| Monthly Cost |
$99/month (includes 3 RMA Licenses) |
$199/month (includes 3 RMA Licenses) |
$399/month (includes 3 Service Rep, 3 RMA Licenses, 3 Read Only Licenses, includes SalesForce.com integration) |
| Additional License Cost |
N/A |
$39/month |
$69/month for Service Rep, $49/month for RMA |
| Setup Cost |
Free |
$250 |
$500 |
| Minimum Training |
Free |
$300 (2 Hours) |
$500 (3 Hours) |
| Support |
Limited |
Unlimited |
Unlimited |
